English
简体中文 User Guide
Top Up Your XinXun Account
Balance Enquiry
Mobile Internet Plan
Family n’ Frens
IDD
International Roaming
Member-Get-Member
E-Wallet
IVR Change Language
Loyalty PointsTop Up Your XinXun Account
1. You can buy a top up card from any authorised dealer in the form of:aTop Up Card / Voucher at any XinXun Authorised Dealers.
bElectronic Code / Top Up Slip at all 
merchants, 
, 
and others.
cTop Up through XinXun Self Care Portal.
Top up your prepaid account via:
| a Short Code | : Top up your own prepaid account. Type *132*1*16-digit Pin Code # and press  |
| : Top up your friend’s account. Type *132*1*16-digit Pin Code* Mobile Number # and press |
|
| Example | : Type *132*1*16-digit Pin Code* 010300XXXX# and press |
| bSMS | : Top up your own prepaid account. Type REC<space>PR<space>Your 16-digit Pin Code and send to 28899 |
| Example | : TypeREC‹space›PR‹space› Your 16-digit Pin Code send to 28899 |
| cCall | : Dial 13322 from your XinXun mobile. |
Top up your Hybrid account via:
| a Short Code | : Top up your own Hybrid account. Type *132*2*16-digit Pin Code # and press |
| : Top up your friend’s account. Type *132*2*16-digit Pin Code* Mobile Number # and press |
|
| Example | : Type *132*2*16-digit Pin Code* 010300XXXX# and press |
| bSMS | : Top up your own Hybrid account. Type REC<space>PP<space>Your 16-digit Pin Code and send to 28899 |
| Example | : TypeREC‹space›PP‹space› Your 16-digit Pin Code send to 28899 |
| cCall | : Dial 13322 from your XinXun mobile. |
Balance Enquiry
You can check your balance via these 3 options:| a Short Code | : Key in *132# and press |
| bSMS | : Key in BAL and send to 28899 |
| cCall | : Dial 13322 from your XinXun mobile for immediate notification of your balance |
Mobile Internet Plan
1. It’s Easy to Subscribe to XinXun’s Mobile Internet Plan
| For the RM18/month (300MB Data) Mobile Internet Plan: |
| Key in DATA ‹space›M‹space›XD18 and send to 28899 |
| For the RM38/month (1GB Data) Mobile Internet Plan : |
| Key in DATA ‹space›M‹space›XD38 and send to 28899 |
| For the RM68/month (3GB Data) Mobile Internet Plan : |
| Key in DATA ‹space›M‹space›XD68 and send to 28899 |
2. You can increase your data quota at any time within your subscription period!
| To subscribe 100MB Add-On data volume: |
| Key in DATA ‹space›ADD‹space›100 and send to 28899 |
| To subscribe 200MB Add-On data volume: |
| Key in DATA ‹space›ADD‹space›200 and send to 28899 |
| To subscribe 300MB Add-On data volume: |
| Key in DATA ‹space›ADD‹space›300 and send to 28899 |
| To subscribe 1GB Add-On data volume: |
| Key in DATA ‹space›ADD‹space›1GB and send to 28899 |
3. To turn off the auto renewal function:
| Key in DATA ‹space›OFF and send to 28899 |
Family n′ Friends
1. The best voice call ever for the 15 most important people on any mobile network and Telekom Malaysia fixed lines.
| aTo activate Family n′ Frens | : Type FNF‹space›ON and send to 28899 |
| bFor Help | : Type FNF‹space›HELP and send to 28899 |
| cTo add | : Type FNF‹space›ADD‹space›Mobile Number and send to 28899 |
| Example | : Type FNF‹space›ADD‹space›010300XXXX and send to 28899 |
| dTo delete | : Type FNF‹space›DEL‹space›Mobile Number and send to 28899 |
| Example | : Type FNF‹space›DEL‹space›010300XXXX and send to 28899 |
| eTo list | : Type FNF‹space›LIST and send to 28899 |
2. Registration of first fifteen (15) numbers is free of charge. Any subsequent change of numbers will be charged RM1 each.
3. Family n’ Frens call rates are applicable for domestic calls only.
IDD
1. This service allows you to make international calls using your mobile phone.
2. To make IDD calls : Dial 00 Country Code Area Code Mobile Number
| Country | Country Code | Prepaid (Direct Dial) | ||
| Fixed (RM/30 sec) | Mobile (RM/30 sec) | |||
| AUSTRALIA | 614 | 0.09 | 0.44 | |
| CANADA | 1 | 0.08 | 0.08 | |
| CHINA | 86 | 0.06 | 0.10 | |
| HONG KONG | 852 | 0.08 | 0.10 | |
| INDONESIA | 62 | 0.48 | 0.57 | |
| SINGAPORE | 65 | 0.09 | 0.13 | |
| TAIWAN | 886 | 0.09 | 0.22 | |
| THAILAND | 66 | 0.18 | 0.19 | |
| UNITED KINGDOM | 44 | 0.10 | 0.45 | |
| UNITED STATES OF AMERICA | 1 | 0.09 | 0.09 | |
Terms and Conditions apply. Prices subject to change without prior notice. 60 seconds/block 30 seconds/block
International Roaming*
1. As XinXun comes with International Roaming Service activated by default, you can immediately enjoy staying in touch with the world.
| a Short Code Roaming | : Type *136*Country Code Mobile Number# and press |
| Example | : Type *136*6010300XXXX# and press |
| b Direct Roaming | : Type Country Code Mobile Number and press |
| Example | : Type +6020300XXXX and press |
* Rates are subject to change without prior notice, for further information please refer to www.xinxun.com.my
Member-Get-Member
Introduce your friends and family to XinXun to receive amazing rewards!
3 EASY STEPS to join the program!
- SMS “MGM OK” to 28899 to receive a message.
- Invite friends & family to become XinXun users.
- After they have become XinXun users, prompt them to SMS “MGM REG ‹Your Mobile Number›” to 28899.
E-Wallet
| a Using SMS to top up Prepaid account, type TRNS<space>EW<space>PR<space>Amount and send to 28899 |
| Example (to top up RM5 to Prepaid account): Type TRNS<space>EW<space>PR<space>5 and send to 28899 |
| Using Short Code to top up Prepaid account, type *137*31*Amount# and press |
| Example (to top up RM10 to Prepaid account): Type *137*31*10# and press |
| bUsing SMS to pay Hybrid (Postpaid) account, type TRNS<space>EW<space>PP<space>Amount and send to 28899 |
| Example (to pay RM15 to Hybrid account): Type TRNS<space>EW<space>PP<space>15 and send to 28899 |
| Using Short Code to pay Hybrid (Postpaid) account, type *137*32*Amount# and press |
| Example (to pay RM15 to Hybrid account): Type *137*32*15# and press |
| cYou may top up your E-Wallet credit amount by using XOX voucher via: | |
| Short Code: | Type *132*2*16-digit Pin Code# and press |
| Example: | Type *132*2*16-digit Pin Code# and press |
| SMS: | Type REC<space>EW<space>16-digit Pin Code and send to 28899 |
IVR Change Language
1. XOX IVR (Interactive Voice Respond) system and XOX SMS service info by default are in Chinese language, if you wish to change the default language, please refer below:
| a | To change IVR language: |
| English: | Key in LANG<space>ENG send to 28899 |
| Chinese: | Key in LANG<space>CHI send to 28899 |
| b | To seek for help on how to change IVR language: |
| Key in LANG<space>HELP send to 28899 |
Loyalty Points
1.To redeem free SMS with your Loyalty Points
| SMS | :Key in LYT<space>RED<space>SMS<space>SMS Amount send to 28899 |
| Example | :Key in LYT<space>RED<space>SMS<space>100 send to 28899 |
2.To check your Loyalty Points
| Short Code | :Key in *132# and press |
3.If you need help regarding Loyalty Points
| SMS | :Key in LYT<space>HELP send to 28899 |