You need to call to our Customer Careline at 1300-888-010 or visit the XinXun Care Centre nearest to you, where you can obtain your 8-digit PUK Code. You will be required to dial the 8-digit PUK code on your mobile and reselect a new
PIN number for. Please note: entering the wrong PUK number for 5 times will completely
block your SIM card.

Insert your SIM Card into another handset and try again. If problem persists, visit your nearest
XinXun Care Centre, where you can obtain a new SIM Card (with your phone number unchanged).

It could be damaged, broken or a wrong PUK code was entered.

For damaged SIM Cards, a replacement can be issued without charge. For lost or stolen
SIM Cards, a charge of RM10 will be imposed.

You can call our Customer Careline at 1300-888-010 to bar your phone. Then, you need to
visit your nearest XinXun Care Centre to obtain your SIM Card replacement.

You need to call our Customer Careline at 1300-888-010 to unbar the line.

Check your centre number under your message settings. The number shown should be
+60193900039. If you are still facing difficulties in sending SMS, please call our Customer
Careline at 1300-888-010 for further assistance.